Privacy Policy

Effective Date: February 1, 2026
Last Updated: February 10, 2026
Website: www.exsivia.com

EXSIVIA INC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our Site.

1. Information We Collect

We collect information to provide our services and improve your shopping experience.

A. Information You Provide Directly

• Contact details: name, email, phone number, billing and shipping address
• Order information: items purchased, payment confirmation, order history
• Account details: username, password, and preferences
• Customer support communications

B. Information Collected Automatically

• Device data: IP address, browser type, time zone, cookies
• Usage data: pages viewed, search terms, clicks, checkout events

C. Information from Third Parties

• Shopify (e-commerce platform)
• Payment processors (we do not store full card numbers)
• Shipping partners (delivery updates)

2. How We Use Your Information

• Process payments, shipping, returns, and exchanges
• Send order confirmations and customer support responses
• Detect fraud and enhance security
• Improve site performance and offerings
• Send marketing communications if you opt in

3. SMS & Mobile Marketing

If you opt in to SMS marketing, we may send recurring automated messages such as promotions or abandoned cart reminders. Consent is not a condition of purchase.

• Giveaway phone numbers are used only for winner notification unless you opt in
• You may opt out at any time by replying STOP

4. Sharing Your Information

• Shopify and essential service providers
• Payment processors, shipping carriers, fulfillment partners
• Advertising partners (e.g., Meta/Facebook)
• Legal or regulatory disclosures when required

5. Cookies & Tracking

We use cookies to maintain site functionality and analyze usage. You can manage cookies through your browser settings.

We do not respond to “Do Not Track” signals.

6. Data Retention

Personal information is retained only as long as necessary for business, legal, accounting, tax, and reporting purposes.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or opt out of certain uses of your personal information.

To exercise your rights, contact support@exsivia.com .

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children.

9. International Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Site indicates acceptance of the updated Policy.

11. Contact Us

EXSIVIA INC
support@exsivia.com